Shipping FAQ's


All Shipping Worldwide is FREE!!! 
Except for our Offers & Samples Collections - These Items are totally FREE - You pay Shipping - Shipping Cost is $7.92 USD and is Limited to One free item per order! 

We aim to delivery your product within 12 - 28 days. 

All our items are sent by tracked delivery. When your item is posted out you will receive an email notifying you of this, and your tracking number will be included.

If you order more than one item, these may arrive in separate packages. So please do not worry if you receive one item and not the other. It often arrives the next working day or a couple of days after.

Shipping can be affected by many factors. Special line, ePacket or Registered Post Mail are cost-down options and therefore there is a certain percentage of unsuccessful deliveries for uncertain reasons. Spiritualist Babe cannot get involved in the operations or transit arrangement of the Post or local carriers. 

In case of undelivered products, what is indicated on the courier’s website is considered authentic so if the package is tracked as “delivered”, it will not be eligible for a refund.

In case of delays caused by major force, national disasters, war or any event not dependent on Spiritualist Babes service, no refund will be provided”

Spiritualist Babe, in an attempt to go beyond the standard service, provides a free reship or refund for “never arrived” cases only at the following conditions:

  1. Parcels shipped with 1st Class Shipping: if the tracking number doesn’t show any new update in more than 30 days and the forwarder cannot provide any info about the delivery.
  2. Parcels shipped with 1st Class Shipping: if the parcel is not delivered after 60 days from the shipment date and the forwarder cannot provide any info about the delivery.

In these cases, the customer must submit the request within 7 days from the occurrence of the above indicated conditions. A team of professionals will review the application and will provide a response as soon as possible from receiving the application. If it is approved, Spiritualist Babe will either re-ship a new product at its expense or refund it. The refund of a product will cover only the product and shipping costs. No other refund will be offered under any circumstance.

Due to International shipping limits and complex customs or shipping issues in certain shipping countries, Spiritualist Babe will not accept any delivery dispute for any of the following cases:

  • Incomplete or incorrect shipping data: the complete shipping data should include correct shipping name, shipping address, shipping city, shipping province, shipping zip code, shipping country, and contact phone number;
  • If the parcel arrives to the nearest agent office due to unsuccessful delivery, but the customer fails to pick up the parcel thus resulting in the parcel being returned back to shipper or carrier’s local warehouse.
  • Parcels shipped with registered post mail
  • Parcels shipped to the following countries: Mexico, Brazil
  • Return and reship requests sent to Spiritualist Babe 60 days after the day Spiritualist Babe shipped out the product.

Free reship or refund for “never arrived” items can be only applied once per order. This means that if the customer claimed that a product never arrived, Spiritualist Babe will reship the item a second time. If this second item is also declared as “never arrived”, it won’t be reshipped a third time.

After 7 days and within one year from delivery

After the expiry of the time indicated to request a refund, please contact our customer service and we will try our best to be of assistance but no refund or reshipment is guaranteed.

Spiritualist Babe reserves the right to update, change or replace any part of this Return and Refund Policy by posting updates and/or changes on our website. Customer is responsible for checking this page periodically for changes. Customer’s continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.

 

For further information please contact us 

customersupport@spiritualistbabe.com